Return and Refund Policy

Refund Policy

At FrozeCone, we want every customer to be 100% satisfied with their snow cone experience. If you're not happy with your purchase for any reason whether it's an issue with the product, delivery, or it just didn’t meet your expectations  we’re here to make it right.

Our Promise:

  • Full Refunds, No Hassle. If you're unhappy with your purchase, just let us know.

  • No Return Needed in Most Cases. We won't ask you to send the product back unless absolutely necessary.

  • Quick & Easy Process. Just email us at FrozeConeHelp@gmail.com and tell us what went wrong.

  • 90-Day Guarantee. You have up to 90 days after your order to request a refund.

We believe in treating our customers the way we’d want to be treated  with kindness, fairness, and respect. If something isn’t right, we’ll fix it. Simple as that.

Need help?
Reach out anytime at FrozeConeHelp@gmail.com and we’ll take care of you.